Frequently Asked Questions (Faqs)

1. How do I convert an image file?
To convert all you need to do is follow three steps

  • Select and Upload the image file you want to convert
  • Select the document type and Language of the document and Submit the form
  • An email will be sent after successful conversion, go to Dashboard and download the converted file.

2. Do we convert bulk documents ?
Yes we do, please contact us for a better price per document.

3. Are there any other formats that other than TXT?
Yes, we can and do convert other formats, if you have any conversion problems please feel free to contact us by clicking here

4. I have more than one file can I get them converted in one go?
Yes, we provide customized services to any needs for conversion, if you need a customized solution you can definitely get in contact with us through here and we will be quick to provide you with quality service.

5. I have more questions how can I ask them?
You are more than welcomed to ask us any question click here and ask away

6. I am trying to login but its telling me to activate my account, why?

To access your account, we recommend that you check your email inbox, if your inbox doesn't have the email please check your junk email option, if you still dont have an email please do not hesitate to contact us by clicking here.

7. What if you want a custom OCR solution?

Please contact us and we can build you a custom OCR solution.

8. Do you have any partnership program?

Yes we do, please contact us and we will be able to discuss it.

9. Do you have any API solution?

Yes we do, please contact us and we will be able to discuss it.

10. What happens if my file is corrupted?
If your file is corrupted you can contact us.